request for goodwill refund

Hi there. If you wish to return your product for no reason whatsoever, you may initiate a request for a goodwill product refund here within thirty (30) days from the date that you receive your product.

You will then receive an email containing further instructions regarding your request. All goodwill product refunds will exclude the delivery shipping costs for you to receive the said product, if any. In the event that you have received your product via free shipping, our delivery shipping cost (in delivering the said product to you) will be deducted from your refund.

Please note that all goodwill refund requests are subject to our goodwill refund policy as seen in our terms and policies.

Thank you.


Free shipping in Malaysia for orders above RM100.

West Malaysia – 2 to 3 days.

East Malaysia – 2 to 6 days.

Singapore – 2 to 4 days.

Returns and Exchanges

Change your mind about your purchase? Goodwill refunds can be requested within 30 days here.

Need to change your size? Size exchanges can be requested within 30 days here.

Need to exchange a defective product? Damaged returns can be requested within 30 days here.